SHIPMENT POLICY

At SPEAKTOPIC, we are committed to delivering your orders promptly and securely. This Shipment Policy outlines the shipping methods, timelines, and related terms for your convenience.

1. SHIPPING METHODS

We offer multiple shipping options to suit your needs:

A. Standard Shipping

  • Delivery Time: 5-7 business days.

  • Cost: Free for orders over $50; $5 for orders below $50.

B. Expedited Shipping

  • Delivery Time: 2-3 business days.

  • Cost: $15 per order.

C. Overnight Shipping

  • Delivery Time: 1 business day.

  • Cost: $25 per order.

2. SHIPPING LOCATIONS

SPEAKTOPIC ships to:

  • All 50 U.S. states, including Alaska and Hawaii.

  • Select international destinations. Visit speaktopic.click for a complete list of countries we serve.

3. ORDER PROCESSING

  • Orders are processed on business days (Monday through Friday, excluding public holidays).

  • Orders placed before 12 PM EST are processed the same day.

  • Orders placed after 12 PM EST are processed the following business day.

4. TRACKING ORDERS

Once your order is shipped:

  • You will receive an email with tracking details.

  • Customers can also log in to their account at speaktopic.click to track their order.

5. DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful:

  • The carrier may reattempt delivery or leave the package at a secure location.

  • Customers are responsible for retrieving packages from the designated location.

6. SHIPPING DELAYS

Delivery timelines may be impacted by:

  • Weather conditions

  • Carrier delays

  • Customs clearance for international shipments

In case of delays, please contact us at info@speaktopic.click or call 813-967-4015 for assistance.

7. LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged:

  • Notify us within 7 days of the expected delivery date.

  • We will work with the carrier to investigate and resolve the issue.

  • Replacement or refund options will be provided based on the outcome of the investigation.

8. INTERNATIONAL SHIPPING

  • Customers are responsible for any customs duties, taxes, and additional charges for international shipments.

  • Delivery times vary depending on the destination and customs processing.

9. ADDRESS ACCURACY

To prevent shipping issues:

  • Ensure the shipping address provided is accurate and complete at checkout.

  • Contact us immediately if an address correction is required after placing an order.

10. UNDELIVERABLE PACKAGES

If a package is returned to SPEAKTOPIC due to incorrect address or customer unavailability:

  • Customers are responsible for reshipping costs.

  • Alternatively, a refund (minus shipping fees) can be requested.

LAST REVISED: January 14, 2025